Hospitality
Protecting Guest Experience & Keeping Properties Operating
Available 24 hours a day, 7 days a week, CDR's emergency response teams help hospitality properties stabilize affected areas and begin recovery as quickly as possible.
Every unavailable guest room, meeting space, restaurant, or amenity impacts the guest experience and a property's ability to generate revenue. When disaster affects a hotel, resort, or hospitality property, recovery efforts must be carefully planned around guests, staff, and daily operations.
CDR understands that every day a guest room, meeting space, or restaurant remains out of service affects both the guest experience and the property's performance. That's why every recovery plan is built around returning operations as quickly as possible.
Restoring More Than the Property
Recovering from a hospitality loss involves more than repairing damaged areas.
It's about protecting the guest experience, supporting hotel operations, coordinating with ownership and management teams, and returning revenue-producing spaces to service as quickly as possible.
Whether responding to a localized incident or a large-loss event, CDR provides the experience, resources, and project management hospitality properties rely on throughout recovery.
Hospitality Services
Recovery Built Around Hospitality Operations
Occupied Resorts, Hotels & Casinos
Many hotels and resorts remain open during portions of the recovery process. CDR develops recovery plans that help ownership groups and management teams coordinate restoration activities around occupied guest rooms, public spaces, and daily operations to help minimize disruption whenever possible.
Guest Experience
Recovery efforts are carefully planned around the spaces guests use every day, including lobbies, restaurants, meeting rooms, amenities, and common areas. CDR works to help hospitality properties maintain a positive guest experience while recovery is underway.
Revenue-Producing Spaces
Guest rooms, conference facilities, restaurants, event spaces, and other amenities all contribute to a property's financial performance. CDR prioritizes recovery efforts that help return these revenue-generating areas to service as quickly and efficiently as possible.
Reconstruction & Build-Back
From emergency mitigation through final reconstruction, CDR provides a single source for restoring hospitality properties following water, fire, mold, storm, and other large-loss events. Managing every phase of recovery through one partner helps simplify communication and keep projects moving.
Frequently Asked Questions
Can hotels remain open during recovery?
Depending on the extent of the damage, many hospitality properties can remain partially operational while recovery work is underway. CDR develops recovery plans that help reduce disruption to guests, staff, and daily operations whenever possible.
How do you minimize disruption to guests?
Recovery activities are coordinated around occupied guest rooms, restaurants, meeting spaces, amenities, and other public areas to help maintain hotel operations while restoration work is underway.
Can damaged furnishings and guest room contents be restored?
In many cases, furnishings, fixtures, equipment, electronics, and other hospitality assets can be restored rather than replaced, depending on the extent of the damage.
Do you work with insurance carriers and adjusters?
Yes. CDR works closely with insurance carriers, adjusters, ownership groups, hotel management, and other project stakeholders by providing documentation, project updates, and ongoing communication throughout the recovery process.
Do you provide reconstruction services?
Yes. CDR provides mitigation, restoration, reconstruction, and build-back services, allowing hospitality properties to work with a single recovery partner from emergency response through final repairs.
Do you handle large hospitality losses?
Yes. CDR responds to complex losses involving hotels, resorts, conference centers, casinos, and other hospitality properties nationwide.